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Megascans Bridge Unity Live Link bug - not completely importing 3d assets

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Hey all I am trying to use the megascans bridge  live link with unity.  I have followed the instructions as per this video:
image - namely, i have the latest version of bridge, 2.2.45,  and i have imported the unitypackage so I have the quixel.megascans editor thing installed in my unity project. 

When I import a 3d asset from bridge,  it copies the materials and the albedo and metallic texture, and creates a material, but it is missing the normal map and any other textures.  It is not importing  any fbx files, and there are no prefabs being created.



My download settings and export settings in bridge all look correct.  It has downloaded all of the files and they are in my megascans library folder, but  the live link importer is not completely importing the fbx files and creating prefabs.

I have tried using the different settings available in the megascans editor window - i changed the shader type to all of the different options, still does not import any fbx files or create prefabs.

Megascans bridge was indicating that the export was successful each time for the 3d assets.  At one point when i was trying to import a seaweed atlas,  it did say import failed and told me to check an error log, but i have no idea where the log is located.

any help would be appreciated, thanks~

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