Hey @ all,
After being a megascans customer for 3 months "4K subscription" and actually happy about it... I quickly realised again, after beeing alreday through the whole Quixel Suite V1... Not working at all... full of bugs drama, that quixel is not at all customer friendly.
After 3 months i stopeed to subscribe megascans becasue there was simply no new content and the old one didnt fit my project at all. After ending the subscription i tried to download 1 texture... NOPE not possible, even my account has around 200 points. After contacting the customer support of quixel, they simply explained to me... Since im no longer a subscriber I CAN'T ACCESS my points for which i have PAID and the best PART about it is... They probably going even to DELTE my POINTS.
Quotation:
"As per our policy, the unused points get locked and eventually deleted once a subbscription expires."
Wow... thats amazing customer friendly! To actually rob the customers that are supporting your business!
So i need to keep my subscription even the current content is not fitting my needs cause you guys are going to delete my points? Since like 6 weeks or even longer there was no update on the megascans content... So you guys are actually just forcing me to buy things i dont need or to keeo up my subscription forever in the hope the next content update is eventually fiting my needs? I have just no words for that!
Im asking here right now for a solution! Please change your customer unfriendly politics! this is just sad...
I make sure i will spread the word around all the forums, cause i simply cant tolerate something like this, at all. And i also dont like to see other customers being trapped like that.
Im also thinking about to contact paypal for refunds.
There is just no reason to force your customers not to pause a subscription, there is just no reason to delete your customers points! At all! there simply is no reason!
After being a megascans customer for 3 months "4K subscription" and actually happy about it... I quickly realised again, after beeing alreday through the whole Quixel Suite V1... Not working at all... full of bugs drama, that quixel is not at all customer friendly.
After 3 months i stopeed to subscribe megascans becasue there was simply no new content and the old one didnt fit my project at all. After ending the subscription i tried to download 1 texture... NOPE not possible, even my account has around 200 points. After contacting the customer support of quixel, they simply explained to me... Since im no longer a subscriber I CAN'T ACCESS my points for which i have PAID and the best PART about it is... They probably going even to DELTE my POINTS.
Quotation:
"As per our policy, the unused points get locked and eventually deleted once a subbscription expires."
Wow... thats amazing customer friendly! To actually rob the customers that are supporting your business!
So i need to keep my subscription even the current content is not fitting my needs cause you guys are going to delete my points? Since like 6 weeks or even longer there was no update on the megascans content... So you guys are actually just forcing me to buy things i dont need or to keeo up my subscription forever in the hope the next content update is eventually fiting my needs? I have just no words for that!
Im asking here right now for a solution! Please change your customer unfriendly politics! this is just sad...
I make sure i will spread the word around all the forums, cause i simply cant tolerate something like this, at all. And i also dont like to see other customers being trapped like that.
Im also thinking about to contact paypal for refunds.
There is just no reason to force your customers not to pause a subscription, there is just no reason to delete your customers points! At all! there simply is no reason!